Before changing a number
- Confirm you are on the official SASSA SRD domain.
- Have the applicant's own identification details available.
- Do not give an OTP to a third party offering to change the number for you.
If you lost access to the old number
Use SASSA's official help channels if the self-service route cannot be completed because you no longer control the old number.
Before you act
- 1Read the requirements
- 2Use the official source
- 3Complete the action carefully
- 4Save your reference number or confirmation
Frequently asked questions
Can this site change the number for me?
No. We can explain the official process, but the account change itself must happen through SASSA's approved channel.
Sources & verification
Rules, amounts, payment arrangements, deadlines and application processes can change. Verify important actions with the provider or government source below.