SASSA runs a regional office for Western Cape in Cape Town, plus local and district offices across the province. Most SRD R370 problems can be solved online, but for permanent grants (Older Persons, Disability, Child Support and others) you'll usually need to visit an office.
SASSA Western Cape regional office
| Details | |
|---|---|
| Phone | 021 469 0281 |
| Physical address | 11 Adderley Street, Cape Town 8000 |
| Postal address | Private Bag X9189, Cape Town 8000 |
| National toll-free | 0800 60 10 11 |
| Email (national) | GrantEnquiries@sassa.gov.za |
Source: SASSA head office and regional contacts, checked 1 November 2026.
When to visit a SASSA office in Western Cape
- Applying for a permanent grant: Older Persons, Disability, Child Support, Foster Child and others
- Changing banking details for a permanent grant (guide)
- Replacing a lost SASSA card
- Problems that can't be fixed online, such as identity or record errors
For SRD R370 status, banking details or appeals, use the website first: SASSA status check.
What to bring
- Your green barcoded ID or smart ID card (or birth certificate for children)
- Proof of address if you have it
- Bank details or a bank letter if you're changing payment details
- Any SASSA letters or reference numbers
Tips to save time
- Arrive early and avoid the first week of the month.
- Phone first to check the office is open and handles your service.
- Never pay anyone outside the office to "jump the queue". Report it on 0800 60 10 11.
Frequently asked questions
What is the SASSA Western Cape phone number?
The regional office number is 021 469 0281. The national toll-free line is 0800 60 10 11.
Can I apply for the SRD at a SASSA office in Western Cape?
SRD applications are made online at srd.sassa.gov.za. Offices can help with problems.
Sources
- SASSA head office and regional contacts: sassa.gov.za